Terms of purchase
GENERAL TERMS AND CONDITIONS
The www.ecoizm.com online shop is operated by ECOIZM limited liability company. Present General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of ECOIZM limited liability company (hereinafter: ECOIZM or Enterprise) and the Client (hereinafter: Client, Consumer or Customer) as the recipient of the electronic commerce services provided by ECOIZM; (the Enterprise and the Client are hereinafter collectively referred to as Parties)
Company: Zöldbolt Ökotermékek Kft. limited liability company /ECOIZM/
Main office: Hungary, 8200 Veszprém, Budapest út 58.
Tax ID: 27095566-2-19
EU tax ID: HU27095566
Phone: +36-20-462 6901
Company registration number: 19-09-520807
Statistical code: 27095566-4791-113-19
Issuing authority: Clerk of the Municipality of Veszprém
Name of the bank: Kereskedelmi és Hitelbank Zrt.
Address of the bank: H-1095 Budapest, Lechner Ödön fasor 9.
IBAN: HU69 1040 1220 5049 5252 5348 1003
ECOIZM /ZÖLDBOLT/ shops:
Hungary, 1126 Budapest, Kiss János altábornagy u. 35.
Shopping hours: Monday-Friday: 10:00 - 19:00 Saturday: 10:00-14:00 Sunday: closed
Hungary, 8200 Veszprém, Budapesti út 58.
Shopping hours: Monday-Friday: 09:00 - 18:00 Saturday: 10:00 - 13:00 Sunday: closed
ECOIZM Customer Service:
Customer Service office: Hungary, 8200 Veszprém, Budapesti út 58.
Opening hours: Monday-Friday: 09:00-18:00 Saturday: 10:00, Sunday: our Customer Service is closed!
1. General information
1.1. The scope of present GTC covers all electronic commerce services provided in Hungary that is carried out through the site of www.ecoizm.com and are concluded between the Parties as defined above. After the date of 15 March 2014, purchases on the site www.ecoizm.com are governed by the Act V of 2013 of the new Civil Code, effective from 15 March 2014, Sixth Book, Contract Law § 6:5, § 6:7, and by paragraph § 6:82 - § 6:85 of the chapter ‘Specific regulations for contracts by electronic means’; as well as by the Act CVIII of 2001 on certain issues of electronic commerce services and information society services (‘E-Commerce Act’); and until 12 June 2014 - in the case of contracts concluded before – by the Gov. Decree 17/1999. (II.5.) on contracts between distant parties. The contracts entered into with ECOIZM since the date of 13 June 2014 are governed by the regulations of Gov. Decree 45/2014. (II. 26.) on the detailed rules of contracts concluded between consumers and businesses.
1.2. Orders may only be submitted to www.ecoizm.com store electronically (e.g. via webshop or by e-mail, in Hungarian). Personal purchase in our shops is not to be considered as a contract between distant parties, so it does not fall within the scope of this GTC.
1.3. Anyone is allowed to purchase through the site of www.ecoizm.com, if he/she agrees to the GTC provided. (According to Point 4. § 2. of the Gov. Decree 45/2014. (II.26.), only a natural person can be considered as a customer. This rule does not apply to the possibility of initiating an arbitration board procedure.)
1.4. The order – with the confirmation returned by the Enterprise – constitutes as a contract concluded via Internet in Hungarian, in writing but without signing; and it is filed and will be archived in a way that is subsequently available and retrievable.
2.1. Registration is not required for placing orders through the site of www.ecoizm.com; however, for returning customers registration makes it easier to purchase, and allows the tracking of order status.
2.2. The Enterprise is not liable for any delivery delays, other problems or failures that can be traced back to false and/or inaccurate data provided by the Customer. The Enterprise is not liable for any damages resulting from the fact that the Customer's password has become available to unauthorized persons for any reason which is not attributable to the Enterprise. Incorrectly recorded data can be modified after logging in, under Purchase Order Change menu. For active orders, any data can be changed only by using our customer service phone numbers, or by e-mail.
3.1. The main characteristics and features of the purchased goods, and instructions for the use of the products can be read in detail on the information page of the specific commodity or from the instruction manual supplied with the product. If you have questions about our products our customer service is pleased to be at your service.
3.2. The total purchase price is always shown next to the selected product, in HUF and (unless otherwise indicated) includes the value-added tax. The packaging and delivery (freight, shipping) costs are discussed in Point 4.1.
3.3. We reserve the right to change the prices of the products available on the www.ecoizm.com site; the modification enters into force simultaneously with its notification on the website of www.ecoizm.com. The change does not affect the purchase price of the products already ordered.
3.4. Following the reception of the order, ECOIZM confirms the purchase electronically (by e-mail). The contract between the parties is established by this confirmation (see point 1.4). If this confirmation does not arrive to the Client within 48 hours from the time of sending the offer, the binding of the offer upon the Enterprise and any obligation of the Customer automatically terminates without any further conditions.
3.5 The Enterprise is not liable for delivery delays and other problems that can be traced back to false and/or inaccurate data provided by the Customer.
3.6. Orders are processed and customer service is provided on weekdays, Monday-Friday from 9:00 to 14:00. The processing and posting of orders received after this time, on Saturday or Sunday, starts on the next business day.
4. Delivery and payment conditions
4.1. The website will automatically calculate the delivery costs of the orders, so you will always know the exact price you have to pay for the ordered products. Current delivery costs are indicated in the following link:
We reserve the right to change shipping fee, the modification enters into force simultaneously with its notification on the website of www.ecoizm.com. The change does not affect the purchase price of the products already ordered.
5. Right to withdraw from the contract, its method and consequences
5.1. Government Decree 17/1999. (II.5) had governed the legal right of withdrawal in respect of placed and confirmed orders until the date the Government Decree 45/2014. (II.26.) entered into force. Contracts concluded after 13 June 2014 are already governed by the regulations of this decree.
5.2. Pursuant to the Government Decree the Customer may withdraw from the purchase without explanation – as a general rule – within 14 working days from the reception of the product.
5.2.1. Exemptions from the right of the Customer to withdraw from the purchase within 14 days without explanation are detailed in Point 14 of the Government Decree. Among these detailed rules the Enterprise emphasizes that the Customer is not entitled to this right of withdrawal
• for a product in respect of which the price cannot be influenced by the company,
• for perishable goods or products preserving their quality for a short time;
• for a sealed package product which cannot be returned for health or hygiene reasons once opened after delivery;
• for a product which by its very nature inseparably compounds with other products after the delivery.
5.3. The withdrawal from the contract shall be declared in a statement. The statement should be submitted in writing at the Customer Service of the Enterprise (by mail:Hungary, 8200 Veszprém, Budapest u. 58.; by e-mail: email@example.com). The Enterprise will not record any statement given over the phone as a withdrawal/termination.
The Customer can exercise the right of withdrawal (1) by filling the notice of withdrawal form available in Annex 1 of GTC and sending it to the Enterprise, or (2) in a notice of withdrawal with his/her own wording. The rights are exercised in due time if the statement was sent before the expiry of the 14-day deadline. The sending of a statement within 14 days must be proven by the Customer.
5.3.1 Paragraph 11. § (1) of the Government Decree provides that in case the Enterprise does not provide information on the possibility of withdrawal without explanation, its deadlines, conditions and the statement form prior to entering into a contract, the right to withdraw without explanation shall be postponed with 12 months. If the Enterprise provides above information within 12 months, the deadline of the withdrawal will expire on the fourteenth day from the date of communicating this information. Enterprise complies with the obligation to provide information prior to the contract in points 5.2., 5.2.1., 5.3. of this GTC, in the Annex of the GTC and by confirming the order.
5.4. Date of receipt of the product: for receipt at store it is the date of the product’s receipt at one of the stores, for home delivery it is the date of receipt from the courier, at a Pick-Pack or at a Posta Pont. These dates can be proven by the store receipt/invoice or by the receipt, certificate received from the courier or at the collective location.
5.5. In the case of withdrawal within 14 days, the Customer shall send at his/her own expense the undamaged product together with the invoice/receipt to the Customer Service address of the Enterprise (8200 Veszprém, Budapest út 58.) or return it personally to the Budapest store (1126 Budapest, Kiss János altábornagy u. 35.).
5.5.1. The Customer is obliged to send back or return the product without delay or no later than 14 days from the date of notification of withdrawal. Its direct cost is on the Customer.
5.5.2. The Enterprise does not accept returned packages sent with cash on delivery.
5.5.3. In the event that the product has already been taken into use by the consumer and he/she cannot return it without damage, thus the original state cannot be restored, the Enterprise has the right to enforce compensation for the resulting damages. The Customer is responsible for the diminished value resulting from the use more than necessary for determining the nature, properties and operations of the product.
5.5.4. The Enterprise may also claim compensation for damages resulting from the improper use of the product.
5.5.5. Enterprise refund the full amount paid by the Customer no later than fourteen days from the date of becoming aware of the withdrawal (including costs detailed in point 4.1.), with the same payment method used by the Customer. The Enterprise can withhold the amount to be recovered as long as the product is not returned by the Customer or he/she has not proven beyond reasonable doubt that the product was sent back.
6. Warranty, guarantee
6.1. For the warranty and guarantee liability of products purchased until 14 March 2014, the effective provisions of the Act VI of 1959 (Civil Code) are prevailing [248. §, 305. § - 311/A. §]. 6.2. In the case of contracts concluded on or after 15 March 2014, the provisions of the Act V of 2013 (new Civil Code) are prevailing in relation of the warranty of the product, the liability of defects and of the product [Warranty: § 6:171 - § 6:173, Claim for compensation: § 6:174; Defective performance: § 6:157 - § 158, § 177 - § 178; Liability of defects: § 6:159 - § 6:167; Liability of product: § 6:168 - § 6:170].
7. Other provisions
7.1. Enterprise stores the data supplied by the Client only as assigned, in order to fulfill the order and as a future proof of the terms of any resulting contract. Enterprise does not transfer the Customer’s data to a third party, except when the third party acts as a subcontractor/contributor (e.g. courier service) of the Enterprise in performing the contract. Enterprise acts in accordance with the provisions in force of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information.
7.2. Enterprise has the right to unilaterally amend the conditions of present GTC at any time. Any amendment shall enter into force simultaneously with its notification on the website.
7.3. The contracting Parties shall do everything possible to settle any disputes through negotiations. If resolving the disputes through negotiations is not possible, contracting Parties will be subject to the exclusive jurisdiction of Veszprém County Court or the Tribunal of Veszprém depending on the disputed value. Prior to that, based on consumer protection law, Customer can submit his/her complaint to the County Arbitration Board competent by his/her residence or to the Veszprém County Court of Arbitration, 8200 Veszprém, Radnóti tér 1. and also to the competent Inspectorate for Consumer Protection.
Veszprém, 4 November 2019.
The purpose of this regulation
While establishing the present rules, ECOIZM took into account in particular the Hungarian Act CXII of 2011 on Informational Self-determination and Freedom of Information, the Act CXIX of 1995 on the Use of Name and Address Information Serving the Purpose of Research and Direct Marketing, the Act VI of 1998 Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data of Strasbourg 28 January 1981, the Act XLVIII of 2008 on the Essential Conditions and Certain Limitations of Business Advertising Activity and the recommendations of "ONLINE PRIVACY ALLIANCE".
The purpose of the present document is to ensure all rights and fundamental freedoms especially the right for privacy while automatic processing of personal data for every individual regardless to their their nationality or residence, in all areas of service provided by ECOIZM.
The privacy protection registration number of ECOIZM: NAIH-65418/2013.
Personal data: data that can be associated with a natural person (concerned person), especially the concerned person's name, identification number, and one or more physical, mental, economic, cultural or social attribute, or conculsion that can be derived from the data. Personal data remains its quality until the connection with the concerned person can be restored;
Data records: all registered data;
Data management: any operation or set of operations on the data regardless to method, especially to collect, record, organizie, store, use, change, transfer, query, disclosure, match, interconnect, block, delete, or destruct personal data, and preventing personal data to use any further;
Data manager: ECOIZM (headquarters: 58 Budapest Street 8200 Veszprém, Hungary);
Data processing: making technical tasks related to data management operations, regardless to the applied method or means, assuming that the technical tasks are performed on the data;
Data destruction: the total physical destruction of the data carrier that stores the data;
Data transmission: making Personal data accessible for a third party;
Disclosure: making personal data accessible to anyone;
Data processor: the natural person or legal entity, or organization that isn't a legal entity, who or what processes the personal data on behalf of the data manager;
Deletion of data: making the data unrecognizable in a way that it cannot be restored anymore;
Automated data records: the data that is processed automatically;
Automatic processing: the following operations if they are performed partially or fully with automated means: data storage, logical or arithmetic operations on the data, changing the data, deletion, searching and spreading data;
User: the natural person who registers on the website of ECOIZM (www.ecoizm.com).
The scope of the handled Personal data
The data that the User can decide to provide: email address, phone number, name, address or place of residence, the product category that the User chose from, the payment method of the User, value of purchased items, the identification number of the User in the loyalty program.
Data to be recorded technically through the working of the system: the data from the computer where the User logs in, that is generated while using the service, and that the system of the Data manager stores automatically as a result of technical processes. The automated data records are logged automatically when logging in and logging out without asking for permission from the User. This data cannot be connected to personal data - except when it is legally mandatory. Only the Data manager can access this data.
ECOIZM places a small piece of data called a cookie on the User's computer for customized service. The purpose of the cookie is to provide the best User experience and improve the working of the site. The User can delete the cookie from the computer, or can set the browser to disable the application of the cookies. By disabling the application of the cookies, the User acknowledges that the working of the site isn't complete.
Legal basis, purpose and method of the Data management
The Data management is based on the voluntary and informed declaration of the Users of the internet content of ecoizm.com, that declaration contains the permission of the users that their provided Personal data will be recorded. The legal basis of the data management is in the Hungarian Act CXII of 2011 on Informational Self-determination and Freedom of Information, according to Section 5 subsection (1). a) the concerned person's voluntary permission.
The purpose of the Data management is to provide the services that are accessible on the ecoizm.com URL. The scope of Personal data to access these services can be found at the description of related services.
The purpose of automated data records (see at section III.2.) is to provide services through the website of ECOIZM, display customized content and ads, creating statistics, developing IT systems, protecting the rights of the users. The Data manager can use the data that has been provided by the user by using the services to create user groups, and to offer targeted content/ads for the user groups.
The Data manager cannot use the Personal data for purposes other than the above mentioned. Disclosing Personal data to third parties or authorities - unless the law legally binds otherwise - is only possible in case of the User's previous explicit permission.
The Data manager does not check the given Personal data. Only the providing person is responsible for the authenticity of the data. Every user providing an email address is responsible to use the service himself from that address. Every responsibility of the actions related to logging in with a user is on the user who registered the email address.
Principles of data management
Personal data has to be acquired and processed fairly and legally.
Personal data has to be stored for specified time and legal purpose, and cannot be used otherwise.
Personal data has to be stored in a way so it can identify the user only for a time that is necessary for the purpose of the storage.
Safety measures have to be made to protect Personal data in automated data records, to prevent accidental or illegal data destruction, and illegal access, modification or spread of the data.
The Personal data that is absolutely neccessary to access the services of ECOIZM is stored by permission of the concerned person, and only for the given purpose.
ECOIZM as a Data manager guarantees to use the acquired Personal data according to principles of present document and the regulations of the Hungarian Information Act, and does not give access to third parties.
With regards to the transfer of data, the cases mentioned below are exempt from the regulations of this section:
using the data statistically aggregated, that cannot contain the concerned person's name or any data in any other form that is making it possible to identify the concerned person.; and
ECOIZM can make the user's data available for third parties in certain cases: official judicial or police requests, and legal procedures about copyright, property, and other infringement or reasonable suspicion of any of these, the prejudice of interest of ECOIZM, endangering the service of ECOIZM etc.
ECOIZM can collect data about the activites of the users, that cannot be connected to the Personal data provided by the users when registering, or with the data generated while using other websites or services.
ECOIZM commits to give a clear, noticable and unequivocal message before recording and handling Personal data of its users, in which ECOIZM informs them about the purpose, method and principles of the data collection. In addition, ECOIZM draws the user's attention that providing the data is voluntary every time when the data recording and handling isn't mandatory by law. When providing the data is mandatory, it has to be pointed out, which law ordained it. The concerned person must be informed about the purpose of the data management, and who will manage and process the Personal data. The information about the Data management is done, if the law regulates the existing Data management.
Every time when ECOIZM wishes to use provided Personal data in a way other than the puporse of the original recording of data, ECOIZM informs the user, and gets the user's prior permission, and makes it possible for the user to prohibit the use of data.
ECOIZM as a Data manager observes to the regulations at all time about the recording and handling of data, and provides information for the concerned person via email as required. ECOIZM commits not to make any sanctions against those users, who refuse to provide non-mandatory data.
ECOIZM commits to make sure the safety of Personal data, and to take the needed technical and organizational actions, and to establish rules that ensure the security of recorded and handled Personal data, and prevents destruction, illegal use and illegal modification. ECOIZM also commits that every third parties whom the data may be transfered will be informed about their commitments in this case.
If the Personal data isn't real, and the real data is available for the Data manager, the Data manager corrects the Personal data.
The Data manager locks the Personal data instead of deleting it upon the the concerned person's request, or if the deletion would harm the legitimate interests of the concerned person according to available information. The locked data can be handled until the Data management purpose is present which excluded the deletion.
The concerned person has to be informed about the correction, locking and deletion of the Personal data, and all those whom the data was transfered for Data management purposes. The information can be ommited if this does not harm the legitimate interests of the concerned person about the purpose of the Data management.
The duration of data management
The data management of the Personal data provided by the User remains until the User unsubscribes from the service with the given username. The time of the deletion is 10 workdays from the unsubscribing (deletion request) of the user. In case of using illicit, deceptive Personal data, if the user commits a crime or attack against the system, the Data manager is entitled to delete the data and the registration of the user, and at the same time is entitled to preserve the data in case of suspicion of crime for the duration of the legal procedures.
The Personal data provided by the User can be stored and handled by ECOIZM, the Data manager, until the User asks for it to stop in writing, even if the User does not unsubscribe from the service. If the User requests to stop the Data management without unsubscribing, it does not affect the User's rights for using the service, but it may occur, that the user cannot use some services due to the lack of Personal data. The deletion of the Personal data is 10 workdays from the arrival of the deletion request.
The automated data records are used from the time of their generation until it is justifiable for the working of the system. ECOIZM ensures that these automated data records cannot be connected to Personal data with the exception of cases when the law makes it mandatory. If the User terminated the permission for the use of the Personal data, or if the User unsubscribed from the service, then the person of the user won't be identifiable based on the technical data.
Provision of personal data
The change in Personal data, or the deletion request of the Personal data can be communicated through the email system of the service with an explicit written declaration. The newsletter can be unsubscribed in the settings of the page, or by clicking on the link at the end of the newsletters.
Some personal data can be modified on the website in the personal profile menu.
After the deletion request was proceeded, the deleted data cannot be restored.
ECOIZM does not enlist the services of outer Data processor, it processes the Personal data itself.
Data trasfer possibility
ECOIZM as a Data manager is entitled and bound to transfer any available and legally stored Personal data for the authorities that the law enforces it to. ECOIZM cannot be held responsible for the transfer of this data and the consequences.
If ECOIZM passes the the content service or utilization of ecoizm.com to a third party, then the handled data will be transfered to the third person without permission. This data transfer can only serve the continuity of already registered Users, but cannot put the user in a more disadvantageous position than the present regulation.
ECOIZM registers every data transfer for the verifiability and for the information of the concerned person, that contains the date of the transfer, its legal basis, and the consignee, the scope of the Personal data, and other data that is prescribed in the law.
Updating the Data Protection Policy
The rights of the users about their personal data handled by the data manager
The Users can ask for information in writing about the handling of their Personal data from ECOIZM as a Data manager, by sending a registered letter to the Adress of the Data manager, or an email at firstname.lastname@example.org. The Data manager deems an inquiry in email authentic, only if it is sent from the registered email address. The inquiry can cover the data handled by the Data manager, those source, the purpose, legal basis and duration of the Data management, and the name and address of the data processors, data trasfer infromations about who and why got the data about the user.
The Data manager is obliged to answer questions about the Data managing, in the shortest time from receival, but 30 days maximum. In case of email inquiery, the time of the receival is the first workday after sending it.
The user can enforce its rights according to the Information Act, and the Act 1959. IV. Act before the court, and can ask for help about any Personal data issue from the Hungarian National Authority for Data Protection and Freedom of Information (22/c Szilágyi Erzsébet fasor Budapest 1125; PO box: 1530 Budapest, Pf. 5.). In addition the user can find the collegaue of ECOIZM with any question about Data management on email@example.com.
Veszprém, May 17, 2013
Information about the web hosting provider of Ecoizm.com:
Office: 13. 2. floor/203. Dózsa György Street Gödöllő, 2100 (Centrum irodaház)
32. 2.. floor/6 Kossuth Street Gödöllő 2100
Company registration number: 13-09-105844