Terms and Conditions


The www.ecoizm.com online shop is operated by ECOIZM limited liability company. Present General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of ECOIZM limited liability company (hereinafter: ECOIZM or Enterprise) and the Client (hereinafter: Client, Consumer or Customer) as the recipient of the electronic commerce services provided by ECOIZM; (the Enterprise and the Client are hereinafter collectively referred to as Parties)

ECOIZM data:

Company: Zöldbolt Ökotermékek Kft. limited liability company /ECOIZM/
Main office: Hungary, 8200 Veszprém, Budapest út 58.
Tax ID: 27095566-2-19 
EU tax ID:  HU27095566
Phone: +36-20-462 6901
E-mail: info@ecoizm.com
Company registration number: 19-09-520807 
Statistical code: 27095566-4791-113-19
Issuing authority: Clerk of the Municipality of Veszprém

Bank account:

Name of the bank: Kereskedelmi és Hitelbank Zrt.
Address of the bank: H-1095 Budapest, Lechner Ödön fasor 9.

EUR: 10401220-50495252-53481003
IBAN: HU69 1040 1220 5049 5252 5348 1003
BIC: 10404003


Hungary, 1126 Budapest, Kiss János altábornagy u. 35.
Shopping hours: Monday-Friday: 10:00 - 19:00 Saturday: 10:00-14:00 Sunday: closed

Hungary, 8200 Veszprém, Budapesti út 58.
Shopping hours: Monday-Friday: 09:00 - 18:00 Saturday: 10:00 - 13:00 Sunday: closed

ECOIZM  Customer Service:

Phone: +36-20-462-69-01,
E-mail: info@ecoizm.com
Customer Service office: Hungary, 8200 Veszprém, Budapesti út 58.
Opening hours: Monday-Friday: 09:00-18:00 Saturday: 10:00, Sunday: our Customer Service is closed!

1. General information

1.1. The scope of present GTC covers all electronic commerce services provided in Hungary that is carried out through the site of www.ecoizm.com and are concluded between the Parties as defined above. After the date of 15 March 2014, purchases on the site www.ecoizm.com are governed by the Act V of 2013 of the new Civil Code, effective from 15 March 2014, Sixth Book, Contract Law § 6:5, § 6:7, and by paragraph § 6:82 - § 6:85 of the chapter ‘Specific regulations for contracts by electronic means’; as well as by the Act CVIII of 2001 on certain issues of electronic commerce services and information society services (‘E-Commerce Act’); and until 12 June 2014 - in the case of contracts concluded before – by the Gov. Decree 17/1999. (II.5.) on contracts between distant parties. The contracts entered into with ECOIZM since the date of 13 June 2014 are governed by the regulations of Gov. Decree 45/2014. (II. 26.) on the detailed rules of contracts concluded between consumers and businesses.

1.2. Orders may only be submitted to www.ecoizm.com store electronically (e.g. via webshop or by e-mail, in Hungarian). Personal purchase in our shops is not to be considered as a contract between distant parties, so it does not fall within the scope of this GTC.

1.3. Anyone is allowed to purchase through the site of www.ecoizm.com, if he/she agrees to the GTC provided. (According to Point 4. § 2. of the Gov. Decree 45/2014. (II.26.), only a natural person can be considered as a customer. This rule does not apply to the possibility of initiating an arbitration board procedure.)

1.4. The order – with the confirmation returned by the Enterprise – constitutes as a contract concluded via Internet in Hungarian, in writing but without signing; and it is filed and will be archived in a way that is subsequently available and retrievable.

2. Registration

2.1. Registration is not required for placing orders through the site of www.ecoizm.com; however, for returning customers registration makes it easier to purchase, and allows the tracking of order status.

2.2. The Enterprise is not liable for any delivery delays, other problems or failures that can be traced back to false and/or inaccurate data provided by the Customer. The Enterprise is not liable for any damages resulting from the fact that the Customer's password has become available to unauthorized persons for any reason which is not attributable to the Enterprise. Incorrectly recorded data can be modified after logging in, under Purchase Order Change menu. For active orders, any data can be changed only by using our customer service phone numbers, or by e-mail.

3. Order

3.1. The main characteristics and features of the purchased goods, and instructions for the use of the products can be read in detail on the information page of the specific commodity or from the instruction manual supplied with the product. If you have questions about our products our customer service is pleased to be at your service.

3.2. The total purchase price is always shown next to the selected product, in HUF and (unless otherwise indicated) includes the value-added tax. The packaging and delivery (freight, shipping) costs are discussed in Point 4.1.

3.3. We reserve the right to change the prices of the products available on the www.ecoizm.com site; the modification enters into force simultaneously with its notification on the website of www.ecoizm.com. The change does not affect the purchase price of the products already ordered.

3.4. Following the reception of the order, ECOIZM confirms the purchase electronically (by e-mail). The contract between the parties is established by this confirmation (see point 1.4). If this confirmation does not arrive to the Client within 48 hours from the time of sending the offer, the binding of the offer upon the Enterprise and any obligation of the Customer automatically terminates without any further conditions.

3.5 The Enterprise is not liable for delivery delays and other problems that can be traced back to false and/or inaccurate data provided by the Customer.

3.6. Orders are processed and customer service is provided on weekdays, Monday-Friday from 9:00 to 14:00. The processing and posting of orders received after this time, on Saturday or Sunday, starts on the next business day.

4. Delivery and payment conditions

4.1. The website will automatically calculate the delivery costs of the orders, so you will always know the exact price you have to pay for the ordered products. Current delivery costs are indicated in the following link:


We reserve the right to change shipping fee, the modification enters into force simultaneously with its notification on the website of www.ecoizm.com. The change does not affect the purchase price of the products already ordered.

5. Right to withdraw from the contract, its method and consequences

5.1. Government Decree 17/1999. (II.5) had governed the legal right of withdrawal in respect of placed and confirmed orders until the date the Government Decree 45/2014. (II.26.) entered into force. Contracts concluded after 13 June 2014 are already governed by the regulations of this decree.

5.2. Pursuant to the Government Decree the Customer may withdraw from the purchase without explanation – as a general rule – within 14 working days from the reception of the product.

5.2.1. Exemptions from the right of the Customer to withdraw from the purchase within 14 days without explanation are detailed in Point 14 of the Government Decree. Among these detailed rules the Enterprise emphasizes that the Customer is not entitled to this right of withdrawal

• for a product in respect of which the price cannot be influenced by the company,
• for perishable goods or products preserving their quality for a short time;
• for a sealed package product which cannot be returned for health or hygiene reasons once opened after delivery;
• for a product which by its very nature inseparably compounds with other products after the delivery.

5.3. The withdrawal from the contract shall be declared in a statement. The statement should be submitted in writing at the Customer Service of the Enterprise (by mail:Hungary, 8200 Veszprém, Budapest u. 58.; by e-mail: info@ecoizm.com). The Enterprise will not record any statement given over the phone as a withdrawal/termination.

The Customer can exercise the right of withdrawal (1) by filling the notice of withdrawal form available in Annex 1 of GTC and sending it to the Enterprise, or (2) in a notice of withdrawal with his/her own wording. The rights are exercised in due time if the statement was sent before the expiry of the 14-day deadline. The sending of a statement within 14 days must be proven by the Customer.

5.3.1 Paragraph 11. § (1) of the Government Decree provides that in case the Enterprise does not provide information on the possibility of withdrawal without explanation, its deadlines, conditions and the statement form prior to entering into a contract, the right to withdraw without explanation shall be postponed with 12 months. If the Enterprise provides above information within 12 months, the deadline of the withdrawal will expire on the fourteenth day from the date of communicating this information. Enterprise complies with the obligation to provide information prior to the contract in points 5.2., 5.2.1., 5.3. of this GTC, in the Annex of the GTC and by confirming the order.

5.4. Date of receipt of the product: for receipt at store it is the date of the product’s receipt at one of the stores, for home delivery it is the date of receipt from the courier, at a Pick-Pack or at a Posta Pont. These dates can be proven by the store receipt/invoice or by the receipt, certificate received from the courier or at the collective location.

5.5. In the case of withdrawal within 14 days, the Customer shall send at his/her own expense the undamaged product together with the invoice/receipt to the Customer Service address of the Enterprise (8200 Veszprém, Budapest út 58.) or return it personally to the Budapest store (1126 Budapest, Kiss János altábornagy u. 35.).

5.5.1. The Customer is obliged to send back or return the product without delay or no later than 14 days from the date of notification of withdrawal. Its direct cost is on the Customer.

5.5.2. The Enterprise does not accept returned packages sent with cash on delivery.

5.5.3. In the event that the product has already been taken into use by the consumer and he/she cannot return it without damage, thus the original state cannot be restored, the Enterprise has the right to enforce compensation for the resulting damages. The Customer is responsible for the diminished value resulting from the use more than necessary for determining the nature, properties and operations of the product.

5.5.4. The Enterprise may also claim compensation for damages resulting from the improper use of the product.

5.5.5. Enterprise refund the full amount paid by the Customer no later than fourteen days from the date of becoming aware of the withdrawal (including costs detailed in point 4.1.), with the same payment method used by the Customer. The Enterprise can withhold the amount to be recovered as long as the product is not returned by the Customer or he/she has not proven beyond reasonable doubt that the product was sent back.

6. Warranty, guarantee

6.1. For the warranty and guarantee liability of products purchased until 14 March 2014, the effective provisions of the Act VI of 1959 (Civil Code) are prevailing [248. §, 305. § - 311/A. §]. 6.2. In the case of contracts concluded on or after 15 March 2014, the provisions of the Act V of 2013 (new Civil Code) are prevailing in relation of the warranty of the product, the liability of defects and of the product [Warranty: § 6:171 - § 6:173, Claim for compensation: § 6:174; Defective performance: § 6:157 - § 158, § 177 - § 178; Liability of defects: § 6:159 - § 6:167; Liability of product: § 6:168 - § 6:170].

7. Other provisions

7.1. Enterprise stores the data supplied by the Client only as assigned, in order to fulfill the order and as a future proof of the terms of any resulting contract. Enterprise does not transfer the Customer’s data to a third party, except when the third party acts as a subcontractor/contributor (e.g. courier service) of the Enterprise in performing the contract. Enterprise acts in accordance with the provisions in force of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information.

7.2. Enterprise has the right to unilaterally amend the conditions of present GTC at any time. Any amendment shall enter into force simultaneously with its notification on the website.

7.3. The contracting Parties shall do everything possible to settle any disputes through negotiations. If resolving the disputes through negotiations is not possible, contracting Parties will be subject to the exclusive jurisdiction of Veszprém County Court or the Tribunal of Veszprém depending on the disputed value. Prior to that, based on consumer protection law, Customer can submit his/her complaint to the County Arbitration Board competent by his/her residence or to the Veszprém County Court of Arbitration, 8200 Veszprém, Radnóti tér 1. and also to the competent Inspectorate for Consumer Protection.

Veszprém, 4 November 2019.